If you are not satisfied with Flex Software purchased directly from Lacewing Technologies, contact us within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase. All shipping, handling and delivery charges are non-refundable. If you are issued a refund, it should appear on your credit card statement within 72 hours. Upon receiving your refund you must uninstall and stop using any software products for which you no longer posses a valid, purchased license. Lacewing Technologies reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products. The Lacewing Technologies refund policy applies only to software purchased directly from Lacewing Technologies. If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor. To return your product, please contact our support team (Lacewinginfo@gmail.com)